Shipping & fulfilment

Delivery without the fuss.

At HighXYZ, we aim to dispatch and deliver orders as quickly and efficiently as possible while keeping the process simple, discreet and easy to follow.

2–5 working daysTypical arrival after dispatch

Tracked deliveryTracking sent by email

Free standardRegular orders over €250

How it works

Place your order.You’ll receive an email confirming the order details and the payment method selected at checkout.
Complete payment.Use the payment instructions provided during checkout or by email. Orders requiring cleared funds are dispatched after payment is received.
We prepare your parcel.Your order is packed discreetly and handed to UPS.
Tracking is emailed to you.Once dispatched, we send the tracking number to the email address used for the order.
Your order arrives.Most shipped orders arrive within approximately 2–5 working days, depending on destination and UPS service.

Payment availability

Use the payment methods currently shown at checkout. Bitcoin is supported through the crypto checkout. Additional methods, including bank transfer and USDT, may be added as they become available.

EU shipping options

Standard UPS

UPS standard

3–7 business days · €20 standard rate

Standard delivery is available only to the EU countries shown at checkout. The standard rate is €20; Croatia and Greece are €40. Regular product orders over €250 receive free standard shipping.

Express UPS

UPS express

2–4 business days · €40 express rate

Express UPS delivery is available only to the EU countries shown at checkout. The express rate is €40; Croatia and Greece are €60.

Regular orders

Free standard shipping

Orders over €250

Regular product orders over €250 receive free standard shipping. Express delivery remains chargeable. Complimentary sample orders are excluded.

Delivery is available only to the European Union countries listed at checkout. We do not currently ship to destinations outside the EU. The checkout total is authoritative for your selected destination and service level.

Packaging

Orders are packaged discreetly in protective padded packaging with sealed inner sachets where appropriate.
Product names and the HighXYZ brand name are not displayed on the outside of the parcel.

Returns policy

All sales are final and orders are non-exchangeable, non-refundable and non-transferable.
If a tracked parcel is confirmed missing in transit, we will reship it at no extra charge.
We cannot reship an order when an incorrect or incomplete delivery address was supplied.
Address changes must be requested before dispatch. Once shipped, the delivery address cannot be changed by us.

Privacy & ordering

No customer account is required to place an order, and we do not use advertising trackers. We collect only the information needed to process, confirm and deliver the order.

We do not store credit card details. Order and delivery information is stored privately only for as long as reasonably needed for fulfilment, customer support, accounting, fraud prevention and legal obligations.

We do not sell or rent customer information. Information is shared only where necessary to process payment, provide delivery, operate the service, or meet a legal obligation.

Ready to order?

Choose your items and delivery option at checkout.

Start order